Customer Relations Group


In SLE, we invest considerable resources in order to create an excellent and exceptional customer experience.


SLE's service quality matrix is among the leaders in the pharmaceutical market, both in terms of human response times at the service centers and distribution to end customers. We are constantly working towards improving our operations and conducting a direct dialogue with the various organizations, in order to produce quality and efficient processes that lead to high satisfaction.


For this purpose, we use:


  • Advanced call management system.
  • Call recording system for monitoring and improving service quality.
  • Advanced CRM sales force system.
  • Computerized ordering system.
  • Ordering system for sales people using PDA devices.
  • Supply of goods 5 days-a-week.
  • SMS interface for ongoing updates at client and organization level.
  • 24/7 response to urgent or special orders.
  • Pending orders' management.
  • On-line information updates tailored to customer needs.
  • Computerized management and control of the return process.